FAQ's

Vous pouvez découvrir la nouvelle collection sur notre page d'accueil. Sur la page « PRODUITS », utilisez les filtres pour affiner votre recherche en fonction de la couleur, du prix, de la collection, du type de produit et du style (chic, fun, fashion). Vous pouvez également consulter la page « COLLECTIONS » pour voir les produits dans leur univers.
La page « INSPIRATIONS » vous permettra de découvrir les produits portés par nos influenceuses favorites. Lorsque vous avez choisi les pièces que vous souhaitez acheter, sélectionnez votre taille (si nécessaire) et la quantité, puis cliquez sur Livraison à domicile ou Retrait en magasin avant d’ajouter votre produit dans le panier.

Cliquez sur l’icône en en haut à droite de votre écran, puis sur “Créer un compte”. Choisissez ensuite “S’inscrire avec Facebook” si vous souhaitez créer un compte avec votre compte Facebook; ou créez un compte avec votre adresse email. Confirmez la creation de votre compte en cliquant sur le bouton “créer mon compte”.

Si vous changez d'avis, vous pouvez annuler votre commande dans un délai de 15 minutes. Passé ce délai, nous ne pouvons pas garantir l'annulation de votre commande.

Il peut arriver qu’un produit soit en rupture de stock. Si vous ne trouvez pas le produit que vous souhaitez sur notre site, échangez en direct l’un de nos Conseillers Dédiés en cliquant ici.

Tous les produits sont livrés dans le packaging signature APM Monaco.

Oui, le packaging extérieur APM Monaco est biodégradable.

APM Monaco propose des colliers, bagues, bracelets, manchettes, boucles d’oreilles, chaînes de cheville, médailles et pendentifs à clipser, broches, T-shirts, sneakers, sacs tote-bag, pochettes et boîtes à bijoux.

Il existe différents types de boucles d’oreilles :

- La mono boucle d’oreille : elle est vendue à l’unité et ne constitue donc pas une paire. Si vous souhaitez constituer une paire, commandez cette boucle d’oreille en 2 unités ou mixez-la avec une autre mono boucle d’oreille APM.
- La boucle d’oreille coulissante : elle ne nécessite pas d’avoir l’oreille percée, elle s’ajuste sur votre lobe d’oreille.
- Les boucles d’oreilles asymétriques : les deux boucles d’oreilles formant la paire n’ont pas le même design.- Les boucles d’oreilles en anneaux : ces boucles d’oreilles sont en forme de créoles.- La boucle d’oreille sous-lobe : cette boucle d’oreille est composée de 2 parties. La partie sous-lobe peut être placée à l’arrière de votre lobe tout en étant visible, ou peut être retirée afin de porter l’autre partie seule.

Le collier comporte une chaîne et un pendentif médaille déjà assemblés, le pendentif ne peut pas être retiré. La médaille à clipser est vendue seule, elle ne comprend pas la chaîne, et peut être facilement clipsé sur la chaîne de votre bracelet ou collier favori.

Nos produits sont fabriqués en argent 925.Les pierres utilisées sont le zircon, la spinelle, le ruby synthétique, le nano, l’améthyste, la tourmaline, l’apatite, la nacre, et les perles

Aucun de nos bijoux en argent 925 ne contient de nickel ou de matériaux inadaptés. Notre entreprise est certifiée ISO 9001-2000.

Nos bijoux sont soigneusement fabriqués de façon artisanale par nos équipes expérimentées dans nos propres ateliers. L’intégralité de nos pierres sont serties à la main avec des techniques de haute joaillerie. Les traitements de surface employés permettent à nos bijoux d’être garantis pendant 1 an quel que soit leur utilisation. Cependant, les chocs, les produits abrasifs et une utilisation non appropriée peuvent altérer la qualité du bijou plus rapidement.

Nos bijoux sont soigneusement fabriqués de façon artisanale par nos équipes expérimentées dans nos propres ateliers. L’intégralité de nos pierres sont serties à la main avec des techniques de haute joaillerie. Les traitements de surface employés permettent à nos bijoux d’être garantis pendant 1 an quel que soit leur utilisation. Cependant, les chocs, les produits abrasifs et une utilisation non appropriée peuvent altérer la qualité du bijou plus rapidement.
Hors cette année de garantie, nous offrons des services de réparation pour 20€.

Nous acceptons les modes de paiement suivants pour les achats en ligne : Amex, Visa, Mastercard, Papayl, Apple Pay
Si vous sélectionnez PayPal comme mode de paiement, vous serez redirigé vers le site de Paypal. Vous devrez vous « connecter à votre compte Paypal», vérifier le montant affiché et cliquer sur « Payer ». Une fois la transaction terminée, vous serez redirigé vers notre site apm.mc.

La protection des données de nos clients est l’une de nos priorités. Toutes les informations personnelles et de paiement envoyées sont sécurisés.

Un code de sécurité se compose de 3 ou 4 chiffres. Ce code est utilisé pour sécuriser des transactions commerciales en ligne.
Pour les cartes de crédit American Express : le code à 4 chiffres est imprimé sur le recto de votre carte, à droite du numéro principal de votre carte de crédit.
Pour les autres types de cartes de crédit (Visa, Mastercard, Discover…) : le code à 3 chiffres est imprimé au verso de votre carte de crédit, dans le champ signature.

Tous les prix affichés en ligne sur apm.mc sont toutes taxes comprises.

Nous utilisons les services FedEx et DHL pour l’envoi des commandes.Les commandes sont livrées du Lundi au Samedi.

APM Monaco expédie dans la plupart des pays du monde.
Vous trouverez ici la liste des pays qui ne sont pas inclus.
Si vous souhaitez une livraison en Chine, veuillez visiter notre site www.apm-monaco.cn

Le délai de livraison dépend du produit commandé. Pour les produits non-personnalisables :Vous recevrez votre commande sous 7 jours.Pour les Produits Personnalisés :Pour les médailles gravées :Vous recevrez votre commande sous 2 semaines.Pour tous les autres produits personnalisés:Vous recevrez votre commande sous 3 semaines.

Vous trouverez ci-dessous le montant des frais de port dans votre devise locale :Australie: AUD17Canada: CAD16France, Allemagne, Italie, Espagne et autres pays: EUR11Hong Kong RAS Chine: HKD100Japon: JPY1400Singapour: SGD18Suisse: CHF12Taïwan (Chine): NTD400Emirats Arabes Unis: AED50Royaume-Uni: GBP10États-Unis: USD13La livraison est gratuite dès 95 EUR d’achat dans le monde entier. personnalisés:Vous recevrez votre commande sous 3 semaines.

We do offer free shipping with the following minimum order in your local currency on apm.mc:
Australia: AUD152
Canada: CAD142
France, Germany, Italy, Spain & other countries: EUR95
Hong Kong SAR China: HKD840
Japan: JPY11,860
Singapore: SGD153
Switzerland: CHF110
Taiwan (China): NTD3,290
United Arab Emirates: AED423
United Kingdom: GBP84
United States: USD115

The security of the order delivery is one of our priorities.
All APM Monaco online purchases require a signature upon delivery.
All orders are delivered from Monday to Saturday by FedEx or DHL.
If you are unavailable to sign for your package, the messenger will make a total of three delivery attempts on three consecutive business days.
If you are still unavailable to sign for your package, the package will be temporarily hold at a local FedEx or DHL station near you.

APM Monaco will send you an email including the tracking number when your order is dispatched.
You can use this number to track your order on the website of FedEx (www.fedex.com) or DHL (www.dhl.com).
If you log in online to your APM Monaco Account, you may also follow your delivery by selecting My Account, and click on My Orders.

If you order has not been dispatched yet, we will be able to modify your delivery address.
Unfortunately, once your order has been dispatched, we cannot modify your delivery address.
You will need to contact FedEx or DHL directly in your country.
Please note that FedEx may charge a fee for a change of address within the same country once an order is dispatched.
FedEx will not accept any change of address in a different country.
APM Monaco will not be responsible for any extra shipping charges related to changing your delivery address.

The satisfaction of our client is our priority. We are sending the readily available products in priority. It is therefore possible that your order may be shipped in several times.
In this case, we will send you an email confirming the products sent.

Depending on your location, you can easily pick up your order in store by selecting the "In-Store Pickup" option before adding the product to your cart. You can choose your nearest store on "Choose location".
Once you have selected this option, entered all the requested information and proceed to the payment, the product will be ready right away for you to pick up in store.
To collect your ordered item(s), please present the Order Confirmation email you received in-store.

Returning an item couldn't be easier!
Products purchased on apm.mc may be exchanged or returned to apm.mc or to one of our APM Monaco boutiques, up to thirty days from the date of receipt.
We will accept products unworn, unused and undamaged, and accompanied by the original APM Monaco packaging.
All the personalized products cannot be returned or exchanged.
To locate a store near you, please visit our store locator.

Exchanges and Returns to apm.mc online:
Kindly fill the Return and Exchange form included in the box or download it here.
Return your jewel(s) in its (their) original packaging to:
APM Monaco Return
3 Rue de L'Industrie
98000 Monaco
+377 97 98 52 98

If you choose to return your jewelry with a tracking number, please notify us by email at customercare@apm.mc

We will process your request within 5 business days after receiving your jewelry.
After received your products, we will send you an email to notify you about the refund.
* Please note that APM Monaco is not responsible for the carrier fees for exchanges and returns.
You may use your preferred carrier with tracking services and insurances to secure your package.
APM Monaco will not be responsible for any loss during the transportation.

Exchanges and Returns to an APM Monaco boutique:
Simply visit one of our APM Monaco boutiques with the item(s) you wish to exchange or return.
The refund will be issued within 24 hours after we received your return.
To locate a store near you, please visit our store locator.

If the production process of your personalized jewel has not started yet, you can modifiy or cancel your order.
Unfortunately, orders for customized products cannot be modified, cancelled, exchanged, or refunded once the production process had started.

If you returned your product by mail to apm.mc, the refund will be issued within 5 (five) business days after the returnedproduct has been delivered to our warehouse for inspection, via the original method of payment by the customer.
If you return your product to one of our stores, the refund will be issued usually within 24h after the returned product has been returned to the store.
*Please note that we can refund only products purchased online. Products purchased in one of our retail stores cannot be refund.

For any questions, do not hesitate to email us at customercare@apm.mc or contact our customer service online.

Each ring product page includes a size guide. For more information, click here.

Each phalanx ring product page includes a size guide. For more information, click here.

Most of our necklaces have an adjustable length, between 42 cm and 65 cm.

Most of our bracelets have an adjustable length, between 16 cm and 21 cm. For more information, click here.

· Customized BanglesOur customized bangles come in 3 sizes: S, M and L. You may refer to the conversion table and image below to decide which size is the right one for you. For more information, click here.
· Customized CuffsOur customized cuffs come in 3 sizes: S, M and L. You may refer to the conversion table and image below to decide which size is the right one for you. For more information, click here.

Our anklets come in 2 sizes: S & M. You may refer to the conversion table below to determine which size is right one for you

We guarantee our jewels 1 year, whatever their use is. This warranty is international and applicable on every product. During this warranty period, we offer full complimentary repair services.No questions asked!

If your product is not under warranty anymore, we still offer repair services for 20 Euros. The out-of-warranty repairs include the repair, the verification of the stones setting, the weld control, the polishing, the surface treatment that will restore your jewel to its original appearance, as well as a new 6-month warranty.

To repair an APM Monaco jewel, bring it to an APM boutique or contact us by clicking here.To locate the closest boutique, please visit our STORE LOCATOR by clicking here.

Yes, we offer complimentary cleaning services which are done with an ultrasonic machine.To locate the closest boutique, please visit our STORE LOCATOR by clicking here.If you don't have any boutique close to you, please contact us by clicking here.In order to remedy a problem of oxidation, you can consult the following video to see how to clean your jewelry.

Since 1982, APM Monaco jewelry is unique and our designs are authentic.
We respect all social and ecological standards.
Each jewel is handcrafted in our factories, in a traditional way and, above all, with the techniques of fine jewelry.
We use only high quality materials.
In order to guarantee the authenticity of APM Monaco jewelry, we advise you to buy online at www.apm.mc, Tmall, JD or in one of our boutiques (STORE LOCATOR).
If you have a doubt regarding the authenticity of your products, you can contact us by clicking here.

You can personalize your jewel with letters and symbols of your choice. You can also, for some products, engrave the back of your jewel with a handwritten message or a drawing.Visit our PERSONALIZED JEWELS page and unleash your creativity!

Depending on the size of your jewel (small or big medal), and depending on the font size you selected (from S to XL), you will be able to choose from 1 to 5 letters, numbers or symbols.Visit our PERSONALIZED JEWELS page and unleash your creativity!

No, you need to select one or more letters, numbers or symbols to personalize the front of your jewel.

Yes, we offer complimentary engraving on a selection of necklaces and medals (clippable). You can engrave your jewel with a typed message in a specific font (3 size fonts available), with your own handwritten message or with a drawing.To view the jewels that you can engrave, visit our PERSONALIZED JEWELS page.

No, we offer complimentary engraving only on a selection of necklaces and medals (clippable). To view the jewels that you can engrave, visit our PERSONALIZED JEWELS page.

There are 3 different options to engrave your jewel:
- Upload an image of a handwritten message or a drawing (maximum size: 2 MB)
- Engrave a message with a pre-defined font by typing on your keyboard (3 font sizes available)
- Draw your message or your picture (recommended with an iPad pen)
If we are unable to engrave the message you requested, our Dedicated Advisors will be available to assist you and discuss further options.
Don’t hesitate to contact us!

No, you can only engrave the back of your jewel.

Below are the guidelines for the option "Upload your message or drawing".
They will help you to get the best results:
- Do create a simple line drawing or handwriting, avoid complicated drawings or images
- Avoid shading or fill
- Adjust the scale to find the perfect proportion on the back of your jewel.
If we are unable to engrave the handwritten message you requested, our Dedicated Advisors will be available to assist you and discuss further options.
Don’t hesitate to contact us!

Images representing celebrities, brands, public figures, and messages with a political, violent, sexual or rude content will not be accepted.
*File, message or picture representing celebrities, brands, public figures, or illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and political campaigning, commercial solicitation are not accepted by APM Monaco.

APM Monaco has the right but not the obligation to monitor and edit or remove any order or content.
APM Monaco takes no responsibility and assumes no liability for any content uploaded written or drawn by you or any third party.
You represent and warrant that you own or otherwise control all of the rights to the content that you upload write or draw; that use of the content you upload write or draw will not cause injury to any person or entity; and that you will indemnify APM Monaco for all claims resulting from content you upload write or draw.Learn how to engrave your own handwriting message with this video by clicking here.

You will receive your order within 2 weeks.

No, the engraving of your jewel is complimentary.

The personalized jewels cannot be modified, returned or exchanged.

The Wonderland Program was created to "enjoy now, protect our future".
APM Monaco aims to establishing a connection with customer based on trust, quality and longevity:
- Enjoy a 2-year worldwide warranty
- Enjoy a lifetime repair (20 Euros beyond warranty)
- Enjoy a lifetime professional cleaning in APM boutique
- Recycle your preloved APM jewelry and enjoy a credit towards your next purchase.

All APM Monaco boutiques provide a lifetime professional cleaning.

Enjoy a 2-year worldwide warranty and lifetime repair services.
Beyond the initial 2-year warranty, APM will repair your jewelry to its original appearance for 20 Euros.

Return your jewelry to us, it will be recycled and created into a new piece.
15% of the original value of your returned jewels will be deducted from your next purchase.
A maximum of 15% per purchase can be covered by the reward you received from your returned jewelry.

No, you can only recycle APM Monaco jewelry.

Yes, the Wonderland Program is free of charge.

To enter into the Wonderland Program, you simply need to be an APM client.
Check your profile to see your purchase history, the warranty of your jewelry and to recycle your pieces.

There is no specific condtion for your jewelry to be return for recycling.

You can return your jewelry for recycling in any APM Monaco boutique.
To locate a store near you, please visit our store locator.

No, you can only use your credit to buy jewelry in one of our boutiques.

APM Monaco S.A.M. (APM SAM)[1] is committed as a matter of its organizational policy and commercial operations to website accessibility for all users of this website, including all users with disabilities. In particular, APM SAM has committed as an integral component of its ongoing website development process and policies to conformance with generally recognized and accepted guidelines and/or standards for website accessibility (the “Standards”), which are currently at least the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 at Levels A and AA (“WCAG”).
While these Standards may change and/or evolve over time, it has been and continues to be APM SAM’s express policy, which will be implemented with the additional guidance of a third-party accessibility expert, to devote its resources to continually enhance the design and features of this website so as not to discriminate against or deny access to any disabled users of the website.
As part of its policy and ongoing commitment to website accessibility, APM SAM is making available this accessibility statement and the dedicated accessibility email address below in order to address any accessibility issues that individual users of this website may encounter and for which they seek a reasonable accommodation or auxiliary aid.

Read APM Monaco website accessibility Policy here. 

[1] APM SAM is a Monegasque public limited company (societe anonyme) separately organized and existing under the laws of the Principality of Monaco.

APM SAM is taking the following measures to ensure accessibility of this website:Include accessibility as a requirement for all web content consistent with current Standards. Assign clear accessibility goals and responsibilities.
Ensure content authors have accessibility knowledge and skills.
Include accessibility as part of our mission.
Include accessibility throughout our internal policies.
Usability test for participants with disabilities.

If you have a disability and believe that the format of any material on this website interferes with your ability to access the information, please contact our dedicated accessibility email address: accessibility@apm.mc.

To enable us to respond in a manner most helpful to you, please notify us in the first instance by emailing the following information to accessibility@apm.mc :
- the nature of the accessibility problem you experienced,
- the web address (URL) of the requested material you tried to access,
- your preferred format in which you want to receive the material (electronic format (ASCII, etc.), standard print, large print, etc.), and
- your contact information so that we can work with you to address any accessibility issues you may have experienced.In particular, if you have difficulty accessing information on this site, particularly if using assistive technology, including screen readers, eye tracking devices, or voice recognition software, please contact us.
We'll get back to you as soon as we can in order to address the requests and to provide the information you're seeking.