Customer Care Associate (Monaco) APPLY NOW
Monaco
Web
Full time
- Office and Home based
- 5-day work per week (shift basis, including evening, weekend and/or public holiday)
- Shift hours (9am-6pm / 10am-7pm / 12pm-9pm* / 3pm-12am* / 4pm-1am*)
Responsibilities:
- Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
- Liaise with Logistics, After Sales Service and global boutiques on daily basis
- Follow up the offline store enquiries and complaints
- Other ad-hoc projects assigned by the manager
Requirements:
- Minimum 1 year relevant experiences in customer service/ luxury retail field
- Proficient with MS Office
- Native French and fluent English. Any other language will be a bonus.
- Able to work independently with minimal supervision
- Strong sales-oriented mindset
- Proactive, patient and committed
- Great communication and interpersonal skills
- Fresh graduate are also welcome
- Immediately available is highly preferred